First severe health issues stopped the trip, then an unfulfilled return promise left you feeling cheated
In January 2012 my spouse, me plus the immediate family booked 10 tickets with Virgin Atlantic to Florida for June 2012. The getaway was planned considering the family sought to invest valuable time together. Our then 38-year-old son collapsed inside June 2010. A mind scan showed 2 mind tumours, 1 of that is cancerous. Because of his prognosis the time together is important.
Sadly plus unbelievably, my spouse collapsed plus was left fighting for his existence 2 weeks before the flight. We were all traumatised plus my daughter-in-law phoned Virgin to ask for aid. A many helpful guy told her the tickets were non-refundable nevertheless due to the unforeseen condition my spouse plus I may have a return as well as the rest of the family might extend the date about their tickets till January 2013. He said we might need to send a doctor’s letter plus when Virgin received it you will be refunded inside 28 days. We did this.
We have not had the return. I have created many letters because. The initially some were answered by Virgin that mentioned they had no record of the telephone conversations with my daughter-in-law. I transferred them duplicates of her telephone bill showing the dates plus occasions of calls to their amount. They not responded.
This has been going about for over six months today. We are 70 plus 74 years of age plus feel cheated. The chance of you saving another £1,200 is not a fact. MB, Alnwick
Virgin claims which due to “internal error” the conversations we had with all the firm were not recorded plus a letters, as well as the doctor’s certificate, were not received. It apologises for this.
Virgin claims its plan is the fact that travelers taken ill are not qualified for a return except they have bought the totally flexible ticket. We didn’t buy these a ticket, nevertheless we were nevertheless told with a sympathetic guy inside customer services which we can receive a return about this event – as well as the business must have honoured this. But, it didn’t plus rather denied the conversation had happened plus then ignored we.
Since you became associated, it has today received a doctor’s certificate, that you delivered again. It claims, consequently, because a gesture of goodwill, it usually return we the £1,200 expense of the ticket.
You are pleased plus state we plus a spouse, that just got the initially passports inside 2011, today intend to utilize the income to create alternative getaway plans with the son.
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