I flipped away from npower inside October nevertheless am nonetheless to get the £110 credit about my account
I utilized the Guardian stamina comparison service to change my fuel plus electricity provider last year.
The switch away from npower was completed inside mid October. At the changeover date my double gas statement was £110.60 inside credit. Having waited almost 3 months npower nevertheless has not introduced this cash. I have approached it by telephone many instances, including 1 call about 17 December where I was held inside a queue for 2 hours plus 10 minutes before getting from – despite the reality the pre-call info mentioned the wait was as much as 45 minutes. The staff constantly appear to be sympathetic plus state it takes at minimum five days to transfer the balance. However, I nevertheless have not had my income returned. JS, Greater Manchester
There appears to be anything unusual going about at npower’s refunds department, because you have had a quantity of synonymous letters at when. As normal, npower has immediately solved the matter, yet you need to question how other consumers are inside the same boat. Npower says there was clearly a bit of the “blend up” plus which, instead of send the income by Bacs payment because requested, it transferred we a cheque. It has transmitted a further £30 to apologise for the delay.
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