At £28,912 it was 32 instances over the regular use
I represent KIDS, a charity providing an adventure play service for disabled youngsters plus young persons. In February 2012, Thames Water presented a revised bill to the charity for £28,912.56 for water expenditure between 2 February 2011 plus 14 February 2012. Considering the famous plus active use, this might be nowhere close what you ought to be paying.
The meter is not about the premises (that are encircled with a excellent fence plus secured gate) however about prevalent ground outside.
We registered an appeal whenever this bill was presented about 17 February. Thames Water has been out to read the meter, you have kept standard readings plus reviewed this against famous use.
Thames Water representatives have verbally agreed which the recorded use, historically plus currently, refuses to show KIDS utilizing the amount of water to justify the this bill. We have provided endless information on different building function about the region which might have had access for this water supply, meter readings, etc.
We have furthermore produced many telephone calls, delivered emails to test to solve this problem. KIDS is continually told which Thames Water usually send somebody out to read the meters, however you continue to be awaiting an result along with a formal result to the appeal.
We are coming about a year without resolution inside sight. The implication of not resolving this for the charity is the fact that it had to continue to hold this bill because a liability, meaning it has severe financial implications.
I might acceptance a help inside resolving this problem when as well as for all. WK, London
How may this bill ever have been correct? Thames Water even recognized to we a water bill 32 instances the scale of the regular yearly bill wasn’t right, yet failed to do anything regarding it for an whole year once you appealed.
After we approached Thames Water it mentioned there was clearly a suspected underground leak about the supply pipe, potentially caused by nearby building function, that led to the big heighten due to the abrupt spike inside water going from the meter. It is not obvious why it couldn’t have diagnosed this earlier; it took it only a couple of days to discover it when you approached them.
It initially mentioned it was adjusting the bill back down based found on the average daily usage before this uncharacteristic spike.
So it dropped the bill from £28,912.56 to about £900, saving the charity around £28,000.
A spokesman for Thames Water additionally mentioned it might create a donation to a charity plus will be inside touch along with you regarding this.
Some time later it hadn’t approached we, thus you approached it to ask it to receive its act together. It is superior which you did because it decided to cancel the whole bill of £28,912.56, plus pay the charity a donation.
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