I cancelled my reservation inside a great amount of time, however, was nevertheless charged for 1 night’s stay
I booked 2 nights at a Brighton hotel by Expedia. Later, I found another hotel inside a more advantageous piece of the city so I cancelled the authentic reservation with over 24 hours’ see because needed by Expedia’s terms plus conditions. Whenever no e-mail notice of the came by, I called Expedia plus received an e-mail confirming which the reservation was cancelled plus which no charge will be produced to my debit card.
A some days later I observed £155 had been debited by the initially hotel. It turned out Expedia had neglected to notify them of the cancellation or to offer my contact details so, unable to receive inside touch with me, they’d understandably place me down because a no-show plus charged me 1 night’s remain. Expedia has refused to accept responsibility plus repeatedly pertains me to the hotel for a return. CH, Bradford, West Yorkshire
The e-mail from Expedia clearly shows which we have cancelled without penalty, thus its intransigence is extraordinary. Naturally it has nothing to do with incompetence, quite, according to a spokesman, a “uncommon miscommunication”. Many “uncommon miscommunications” it might appear, because we have approached Expedia repeatedly with details of the case plus been fobbed off every time. The superior information is the fact that hit intervention has roused customer services from its slumbers along with a return and compensation is about its means.
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Personal finance plus revenue information, analysis plus comment | guardian.co.uk
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