BT says you can opt back to paper bills – but doesn’t tell you until afterwards about the charge
I received an email from BT entitled “You’re going to be switched to paperless billing” – no ifs and buts, its going to happen. By clicking on links I found I could retain my paper bill – with no suggestion that there would be an additional charge, so I opted for this. Then I received an email telling me that there would be a charge of £1.50. DK, Nottingham
Sure enough the email you forward makes no mention at all of a charge when it reassures broadband users that they can opt back in to paper bills. This sneaky charge suggests a profit motive – but no, BT’s initiative, is, it says, to help you (flexible bill viewing) and the planet (environmental friendliness). Vulnerable customers will, it points out, be exempted and the charge is less than that levied by some rival telecoms companies. What I cannot get the company to answer is why the new charge was so cunningly concealed in the email sent out to you and doubtless millions of others.
If you need help email Anna Tims at [email protected] or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number.
There are no comments yet. Why not be the first to speak your mind.